Support

We’re here to help you keep your move on track.

Contact us

Email contact@chainkeep.ukand we’ll get back to you. Please tell us the device you’re using and what you were doing when something went wrong — it helps us fix things faster.

Common questions

How do I add a document or a viewing photo?

On the property or transaction screen, use Add a viewing or Upload a document. The first time you take a photo, the app asks for camera access; if you decline, you can turn it back on later in your device Settings.

Why can’t the app open the camera?

Camera and photo access are off until you allow them. Open your device Settings → Chainkeep and enable Camera and Photos, then try again.

How do I turn notifications on or off?

Notifications follow your device Settings → Chainkeep → Notifications. You control what Chainkeep may send you there.

How do I export my data?

On the web app, Settings → Export gives you everything as a single zip file.

How do I delete my account?

In the mobile app: Account → Delete my account. On the web app: Settings → Delete account. This is permanent and erases your transactions, documents, viewings and messages. See our Privacy Policy for what deletion removes.

A word on what Chainkeep is

Chainkeep helps you organise and keep track of a property purchase. It is not a conveyancer, a solicitor, or a source of legal or financial advice — always rely on your own professional advisers for those.